Biometrics for Bezos
The retail giant expanded its Amazon One biometric business at brick-and-mortar locations, rolling out palm-scan payment at Whole Foods and offering it for identification at hospitals, event venues, and more. In 2020, Amazon One contactless entry, and then payment features, were launched at Amazon Go stores—which prompted a class-action lawsuit in the Southern District of New York over the biometric information the stores were collecting. A class-action complaint in Illinois, similarly, raised the “Just Walk Out” sensor and camera technology’s “unparalleled privacy concerns,” and its potential to sell customer data to other retailers. Still, as recently as last year, Amazon One was behind the check-in system at hundreds of NYU Langone health care centers. While an Amazon spokesperson told Vox that users’ One data is kept separate from their Amazon.com profiles, Amazon Web Services’ terms allow it to share user data with advertisers. The company stands accused in a years-long court case of hoovering up biometric data for Amazon Photos users, including non-consenting minors. But customers weren’t as enthused about paying with their palm prints or being identified by biometrics: Amazon One for retail and health care settings is set to shut down mid-2026.
Amazon was also set to supercharge its surveillance network through its Ring cameras, acquired in 2018 for $1 billion. Last year, Ring announced it would integrate with the company Flock Safety, which provides AI-powered cameras and license-plate readers to law enforcement—as well as Immigration and Customs Enforcement (ICE), and many other agencies. The plans were canceled, after a backlash from a Super Bowl ad that illustrated how Ring’s cameras would enable governments to track anyone’s movements, but Ring’s everyday operations present plenty of privacy problems on their own. In recent years, Ring and Alexa settled with the Federal Trade Commission over lax privacy enforcement, including government allegations that Amazon improperly kept recordings of kids’ voices. The FTC found that employees could spy on customers through Ring cameras, and that devices were hacked to proposition children and teens or stream live video. Despite the series of lawsuits and regulatory actions, Ring is introducing more AI features like facial recognition—raising fresh rounds of civil liberties concerns over biometric identification from its widespread cameras. Ring and other product data could potentially feed into behavior prediction and other AI identification systems, and be linked to Amazon’s reams of consumer data.
